Refund Policy
Page Title: Refund Policy
Effective Date: June 13, 2026
Last Updated: June 13, 2026
Website: mid-atlanticveterinaryeducationnetwork.com
This Refund Policy applies to purchases made through MAVEN, including digital products, downloadable resources, templates, workbooks, courses, consulting services, workshops, and other educational offerings.
1. Digital Products and Downloads
Due to the immediate and digital nature of MAVEN products, all sales of digital products are final once the product has been accessed, downloaded, delivered, or made available to the purchaser.
Digital products may include, but are not limited to:
Downloadable PDFs
Training packets
Templates
Workbooks
Toolkits
Worksheets
Online course materials
Workshop recordings
Digital guides
Educational resources
MAVEN does not offer refunds, exchanges, or credits for digital products after access or delivery has been provided.
2. Technical Access Issues
If you experience a technical issue that prevents you from accessing a purchased digital product, contact MAVEN within 7 calendar days of purchase at MAVENetwork@outlook.com.
Please include:
Your name
Email address used at purchase
Product purchased
Date of purchase
Description of the access issue
Any screenshots or error messages, if available
MAVEN will make reasonable efforts to help resolve verified access issues. At MAVEN’s discretion, this may include resending the download link, providing alternate access, correcting a delivery issue, or offering another reasonable remedy.
A refund may be considered only when a documented technical issue prevents access to the purchased product through no fault of the purchaser and MAVEN is unable to provide reasonable access or delivery.
3. Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact MAVEN within 7 calendar days of purchase at MAVENetwork@outlook.com.
MAVEN may, at its discretion, issue a refund or credit for a verified duplicate purchase.
4. Consulting Services
Refunds, deposits, cancellations, rescheduling, and payment terms for consulting services, custom training projects, workshops, speaking engagements, or client-specific deliverables are governed by the applicable written agreement, proposal, statement of work, invoice terms, or other written arrangement between MAVEN and the client.
Unless otherwise stated in writing, deposits for consulting or custom services may be non-refundable once work has begun, time has been reserved, or project preparation has started.
5. Workshops, Courses, and Live Events
Refunds or transfers for live workshops, courses, speaking events, or training sessions may vary depending on the event type, hosting platform, registration terms, and event-specific policies.
Any event-specific refund or cancellation policy will be provided on the registration page, invoice, confirmation email, or written agreement when applicable.
6. No Refunds for Change of Mind
MAVEN does not provide refunds for digital products due to change of mind, failure to read the product description, incompatibility with a purchaser’s preferred workflow, lack of time to use the product, or a purchaser’s decision that they no longer need the product after access has been provided.
7. Contact for Refund Questions
Refund or access questions may be directed to:
Mid-Atlantic Veterinary Education Network LLC (MAVEN)
Email:MAVENetwork@outlook.com
Website: mavenetwork.squarespace.com